FAQ
Common questions
Does this connect to my Shopify store?
No. There is no login, OAuth, app installation, store permission or live connection.
Are my files uploaded?
No. Selected files are processed in the current browser tab. The app has no upload endpoint or server-side file storage.
Which inventory export should I use?
Use Shopify's All states Inventory CSV with the current and new on-hand fields. The Available layout is different and is not supported.
Can I count by barcode?
Yes, if you also select the current Shopify Product CSV with Barcodes. The barcode maps to a variant; Location is still matched separately.
What happens with duplicate SKUs or multiple locations?
The tool never chooses between conflicting or duplicate variant identifiers. For more than one location, provide the exact Location value from the Inventory CSV.
Does the tool guarantee Shopify will accept the prepared file?
No. Review the file manually and use Shopify's own import summary. Shopify may reject rows if inventory changed after the export.
Do I need an account or pay to download?
No. Reconciliation, prepared Inventory CSV and exception report downloads are available without signup or payment.
Does the tool change inventory?
No. It creates a local file for you to review. You decide whether to import it into Shopify.
Why use this instead of a spreadsheet?
A spreadsheet can do the same if you build and maintain the matching rules. This tool has Shopify-specific variant and location checks, flags duplicate or conflicting identifiers for review, and keeps the original Inventory CSV structure and On hand (current) baseline. It saves setup work; you still review every proposed change.
Is CountAlign a Stocky replacement?
No. Shopify says Stocky was no longer available as of August 31, 2026 and directs merchants to inventory workflows in Shopify Admin and POS. CountAlign covers only reconciliation between a physical-count CSV created elsewhere and Shopify Inventory CSV; it does not replace POS counting, purchase orders, transfers, forecasting, or inventory management.
Can I use Shopify's built-in inventory counts?
Yes. Shopify Admin can plan counts by location and review discrepancies before changes are applied. Staff can record counts in Shopify POS with POS Pro and Shopify POS v11.16 or later; a manager reviews and approves the count in Admin. Use Shopify's native workflow when counting directly in Shopify. CountAlign is for reconciling an external physical-count CSV with Shopify's All states Inventory CSV; it does not perform or approve the count.